FAQ

Frequently Asked Questions about my Shop

How do I get my digital downloads?

You will receive an e-mail with a download link. Click on the link and then you can download your files. If you don’t receive it in an hour, check your spam folder. If it’s not there please contact me and I can send you the files to your email address.

How do I order stencils?

You order the design size you want. There’s approximately 1″ around the design of the stencil for taping and painting.

Is there tracking for my order?

Yes, I have several shipping options. When you place your order select add to cart, (instead of buy it now). When you’re ready to checkout go to your shopping cart and you will see several shipping options in the drop down box.

Can I request a custom design?

Yes you can request custom designs for digital downloads and stencils.
I am no longer doing custom embroidery designs.

What’s the difference between processing time and shipping time?

Processing time allows me a few days to get your order made.
Shipping time is how long it takes to get to you after I ship it.

Do you do rush orders?

I can, but it depends on how fast you need it, the quantity and if I have the color in stock.
Please contact me and I can answer all your questions based on what you want.

If you have any other questions, please contact me on my  Shop or email me at cardsandstitches@gmail.com